FREQUENTLY ASKED QUESTION

  •  Plan how many guest.
  •   Make a budget
  • .  Book the venue for the event
  • .  Make a wish list for, chair, tables, linen, etc
  • .  And you contact A-1 Party & Tent Rental. With the best customer service to help you with the best prices.

Yes. Our minimum for deliveries is based on the area and borough of the delivery, time, conditions, and is subject to change. 

You can come to pick up from our store at 1111 Rogers Avenue Brooklyn NY, 11226 

Reservations become a contract when a deposit is received and when the rental agreement is signed. For pick up in person, we need a New York State I.D. and a Credit Card. For phone and on-line orders, we need a major credit card and a signed credit card application sent to us.

Yes. We need a New York State I.D. and a Credit Card on file for a security deposit of 25-50% of the order amount. Otherwise, it must be approved by management. We only accept personal check’s two weeks before the delivery. 

Yes. Delivery charge is based on where you are located, size of your order, and the time in which we delivery. Delivery charges also applies on weekends and holidays. Note: All toll charges is an additional fee. If the equipment is unavailable for pick up on the agreed time and date and additional charge will be made. The same applies to the pick-up in person orders via store or warehouse must be returned on the agreed date before 4:00 p.m.

All deliveries and pickups are made between 8:00am – 3:00pm Monday – Friday. Weekend deliverers & after hour deliveries and pickups are available for an additional fee. 

Yes, if you provide the information that way we can delivery and pick up your order. And if you have already signed and faxed back or e-mailed the rental agreement to our office. Customers are responsible to ensure that the delivery premises are available between the Company business days and hours or otherwise additional charge will be made, this applies to the person who rented the merchandise as well as the person who is signing for the merchandise.

Yes. The tents, staging and dance floor are included. For chairs, tables and linens there is an additional fee. 

If the order is cancelled or significantly altered less than five days before the equipment is due to be delivered by us or picked-up at our warehouse, the cancellation fee is the full contract cost. The same apples to last minute orders. If the order is cancelled more than five days the cancellation fee is 50% of the contract cost. 

No. Just shake it out to remove any debris. Linens returned wet will mildew and will be subject to loss of deposit and/or payment to replace damaged linen, but rinsing and /or scraping them free of food and debris is required. Cleaning charges will apply if the items are not returned in reasonably sanitary condition. 

Replacement cost will be accessed on any equipment due to lost, theft, abused or any damage to the rental property/merchandise by the customer. Repair cost will be adjusted after the equipment has been repaired or replaced. Security deposit will be refunded ten business days after the equipment has been returned and counted by our staff.

Liability Insurance is available for an additional fee and only if requested before it’s being shipped.