POLICY & PROCEDURE

Reservations/Payment Terms:

• Reservations become a contract when a deposit is received and when the rental agreement is signed
• All orders must be paid 5 business days prior to delivery. If not, orders must be approved by management
• Payments made with cash, check or debited card will include a security deposit of 25% of the order or otherwise approved by management
• Payments made with credit card will include a 10% security deposit on your order or otherwise approved by management

Party Rental Layout NYC Hall

Delivery Service:

• Rates are based on first floor delivery to your door or decks between the hours of: 8:00 a.m. – 3:00 p.m. Monday thru Friday or otherwise agreed to on contract
• Customers are responsible to ensure that the delivery premises are available between the Company business days and hours or otherwise agreed on contract
• This applies to the person who rented the merchandise as well as the person who is signing for the merchandise

Pick Up Service:

• Tables and Chairs must cleaned, folded and stacked in the same location as delivered
• Dishes and linens must be placed in the same crates/rack or bags as delivered
• If the equipment is unavailable for pick up on the agreed time and date and additional charge will made or otherwise agreed by management
• The same applies to the pick-up in person orders via store or warehouse must be returned on the agreed date before 4:00 p.m.

Damaged/Replacement Charges:

• Replacement cost will be accessed on any equipment due to lost, theft, abused
Or any damage to the rental merchandise by the customer

• Repair cost will be adjusted after the equipment has been repaired or replaced
• Security deposit will be refunded ten business days after the equipment has been
returned and counted by our staff

Cancellation Fees:

• If the order cancelled or significantly altered the less than five business days before the equipment is due to be delivered by us or picked-up at our warehouse the cancellation fee is the full contract cost
• If the order is cancelled more than five days before delivery the cancellation fee is 50% of the contract cost